1. Financial Services Management: Responsible for managing and developing financial services solutions related to automotive sales, including loans, leasing, insurance, etc., and ensuring their highest competitiveness.
2. Insurance Management: Responsible for collaborating with insurance companies and brokerage firms to develop competitive customer products, including vehicle insurance, property insurance, etc.
3. Operations Management: Ensuring day-to-day operational tasks are completed with business partners to enable timely completion of customer documentation for vehicle delivery.
4. Customer Service: Provide high-quality customer service, address internal inquiries regarding financial services and insurance, as well as assisting in resolving customer issues.
5. Financial Analysis: Analyze payment methods categories for automotive sales, develop corresponding financial strategies and plans to improve sales performance and profitability.
6. Legal Compliance: Ensure compliance of financial services and insurance operations with relevant laws and regulations, and timely update of related policies and procedures.
7. Interdepartmental Collaboration: Lead and communicate with financial partners and internal teams to coordinate communication, guide them in completing respective tasks, and ensure effective team operations.
8. Business Development: Develop and implement outbound activities with business partners to increase exposure for Tesla, expand new customer base, and increase company’s business scale and market share.
9. System Integration: Communicate, coordinate, resolve, and integrate systems with external financial partners or internal IT teams to provide a better service experience.